Contact Green Cleaners
Why should I choose Green Cleaners to clean my home?
The Green Cleaners brand represents an individual’s ability to make a conscious, personal and enlightened choice about quality of life today and the desire for a better future. Opting for our green cleaning service will not only improve the health of our environment but on you. The chemicals found in many cleaning products in your home typically pose risk to your wellbeing. Continuous exposure to these toxins can potentially have an adverse impact on you, your family and your pets. Allergy sufferers and indeed everyone can benefit immensely from opting for our service.
How much does a Green Cleaning Service cost?
Packages vary, depending on number of rooms, regularity of bookings and size of your home, with the duration of your appointment allocated accordingly. You can schedule weekly, twice-weekly, twice-monthly or monthly appointments. Our green cleaning products are included in the package. We can also offer a one-time single deep cleaning appointment, ideal for move in/out, pre-festival or special occasions. A regular booking schedule and prepayment does offer incentives through our loyalty scheme. For a detailed quotation, please enquire online or call us.
Am I required to sign a contract for a regular cleaning booking and how do I pay for my service package?
No. We require pre-payment for your first appointment, plus one month bond on confirmation of a new green cleaning service. An invoice will be arranged after each appointment. Payments of invoices must be settled within 7 days, by cash, cheque, bank transfer or via PayPal. You may wish to prepay for a 6 month package, which will offer a 10% saving through our loyalty scheme.
What happens if I wish to cancel my contract/appointment?
Should you wish to terminate your green cleaning service, cancellation of your contract requires one month notice or may result in forfeit of bond. We request at least three working days’ notice to cancel or postpone appointments without charge, although as much notice as possible is appreciated. Cancellation or postponement of appointments with less than three working days’ notice will be charged at half price of the scheduled cleaning. Cancellation or postponement of appointments with less than 24 hours’ notice will be charged at full rate of the scheduled cleaning.
How long does a regular appointment take?
That depends on the size of your home and how frequently you engage us. Other factors such as, location, furnishing level, current level of cleanliness and special requests may also be considered when your quote is prepared. We never send just one green cleaner and our services are based on a minimum of 2 green cleaners per appointment. Because our cleanings are so thorough, our green cleaning staff need the time to clean, scrub, and dust all the corners of your rooms. Larger apartments and homes may require extra time to ensure our service is fully completed and will be detailed in your quotation.
What does a regular green cleaning booking include?
For your own satisfaction, we provide our 45 point check list of cleaning services completed on every appointment, all safe in the knowledge that all products are non-toxic to your health and the environment.
What products do you use?
The supplies we use are listed in our products page. They are more expensive than their toxic peers, but we use them because the human and environmental health cost is lower. We only use products that are highly effective and certified non-toxic and bio-degradable.
What supplies do I need?
Our green cleaning staff bring all green cleaning products, cloths and mops with them to home appointments. However, for sanitary reasons, we ask that clients provide some basic cleaning tools of their own. Clients should have a toilet bowl brush, a mop and bucket, a broom and dustpan, a step stool (if required). Vacuum cleaners are suggested for heavy duty dusting and homes with pets. Keep in mind that the better quality these tools are, the more efficient our cleaning consultants can be.
How are your staff hired and checked?
Green Cleaners is not an agency and therefore does not charge any agency fees or commissions on our packages. Our green cleaning staff must all go through our stringent screening process and interview to work for us. All staff are contracted and paid on a monthly basis to ensure that client’s security is maintained. Our cleaning consultants are all comprehensively trained on our green cleaning program, consisting of hotel standard SOP, and in-house training procedures that maximize cleaning results while protecting home occupants.
Will you send the same team on each appointment?
We always strive to keep your Green Cleaners experience consistent. If you book green home cleaning appointments with us on a recurring basis (weekly, twice-weekly, bi-weekly, or monthly), we will schedule the same team/staff where possible. If your regular scheduled team/staff are unable to make your appointment due for whatever reason, we will replace with another fully trained team/staff for the appointment.
Are you insured against damages? What about theft?
At Green Cleaners, we treat your home as we would our own and have a proven track record that with professional training, deployment and management we can minimise the risk of accidental damages and theft. However, in the event that an object is accidentally damaged through negligence, please notify our office within 24 hours of your appointment and we shall investigate immediately. Green Cleaners will only be liable for a maximum $100 damages. We will not be liable for damage through wear and tear. We understand that our clients have sentimentally valuable items which may not be replaceable, which is why we take extra care in your home to be careful of all your belongings.
Green Cleaners will conduct an immediate and throughout investigation in the unlikely incident of theft. If deemed necessary, the matter will be reported to the police.
Do I have to be home for my appointment?
Most of our clients will be home for their first appointment to meet the team and our Housekeeping Manager. Moving forward, most are not home during their green home cleaning appointments. Some clients let us in before they leave for work. Some clients leave keys with their front desk staff or have keys securely stored at our office. These keys are only given out on the day of your appointment and returned the same day. We have some clients who feel more comfortable being home for their green home cleaning appointments. Whatever your preference, we are happy to make your experience pleasant and convenient.
Should I tip my cleaning consultant?
Tipping is not required, although may be offered as a reward for excellent service. Some clients leave small cash tips for their green cleaning staff; others prefer to have our office staff add a gratuity to their appointment payment.
Do you offer discounts or promotions?
If you refer four new clients to us that sign up, you will receive a 4 hour complimentary spring cleaning appointment. You may wish to prepay for a 6 month package, which will offer a 10% saving through our loyalty scheme. We also offer seasonal and other discounts through our monthly e-newsletter and social media platforms.
How do I give feedback to Green Cleaners?
We welcome and appreciate all feedback from our clients, as we are always trying to improve our services. Please email us to share your experience.
Private vs. Green Cleaners
If you are thinking of hiring a private cleaner, for your protection and peace of mind, click the link below to learn some important questions to ask.
Who to choose
Download our printable list of 10 key questions to ask when deciding which house cleaning service to use.