Frequently Asked Questions
If you are thinking of hiring a private cleaner, for your protection and peace of mind, consider asking a few questions…
What happens if I am not satisfied?
Make sure the individual will immediately re-clean the unsatisfactory area and that they take corrective action to ensure the same mistakes do not happen again.
Your satisfaction is our primary goal and if you are not satisfied, we’re only a phone call or email away. Our focus is on maintaining the highest standards of cleaning to protect your health without damaging the environment.
What happens if you are sick or on vacation?
You don’t want to be left literally “holding the bucket” if the person who is supposed to clean your home can’t because they are sick or on vacation. Make sure the person you have hired can make alternative arrangements with someone who will clean your home in these instances.
Do you bring your own cleaning supplies and equipment?
Not everyone uses their own cleaning supplies and equipment to clean your home. If they don’t, make sure that you have a ready inventory of items to use and chosen and purchased the cleaning products you want to be used in your home.
The carefully selected eco-friendly cleaning products used for your home are brought by our cleaners on each visit. For sanitary reasons, we ask that clients only provide some basic cleaning tools of their own; toilet bowl brush, broom & dustpan.
What happens if you break something or something goes missing?
Get their personal details and ask them to explain what happens if something in your home is damaged, misplaced or goes missing. Consider asking for proof of ID and work permits. Also how they will fix any damage that is done to your belongings.
At Green Cleaners, we treat your home as we would our own. However, in the event that an object is accidentally damaged through negligence, please notify our office within 24 hours of your appointment. We understand that our clients have sentimentally valuable items which may not be replaceable, which is why we take extra care in your home to be careful of all your belongings. Green Cleaners will conduct animmediate and throughout investigation in the unlikely incident of theft. If deemed necessary, the matter will be reported to the police.
Questions to ask when considering a home cleaning service…
Who will be cleaning my home?
Do I need to provide cleaning supplies or equipment?
The carefully selected eco-friendly cleaning products used for your home are brought by our cleaners on each visit. For sanitary reasons, we ask that clients provide some basic cleaning tools of their own; toilet bowl brush, broom & dustpan. Vacuum cleaners are required for heavy duty dusting and carpeted homes. Keep in mind that the better quality these tools are, the more efficient our cleaning consultants can be.
What time will Green Cleaners be at my home?
Our normal workdays are Monday through Friday from 8am to 6pm, and Saturday mornings. We will schedule a regular time slot for your appointments with us. While it is not always possible to schedule your requested time slot, we will make every effort to meet your needs.
Do I need to be home during appointments?
Most of our clients are not home during their appointments. Some clients let us in before they leave for work, leave keys with their front desk staff or have keys on file at our office. We have some clients who feel more comfortable being home for their appointments. Whatever your preference, we are happy to make your experience pleasant and convenient.
What should I do before cleaning?
So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys, or other household items where possible.
Am I able to give my feedback?
We depend on open communication and your honest evaluation of our green cleaning service. We appreciate when you let us know how we can serve you better and always welcome your feedback.
What if something is damaged during the cleaning?
At Green Cleaners, we treat your home as we would our own. However, in the event that an object is accidentally damaged
through negligence, please notify our office within 24 hours of your appointment. Green Cleaners will only be liable for a maximum A$100 damages. We will not be liable for damage through wear and tear. We understand that our clients have sentimentally valuable items which may not be replaceable, which is why we take extra care in your home to be careful of all your belongings.
Green Cleaners is the leading eco-friendly home cleaning service in Adelaide. We provide protection, peace of mind, and spotless, healthy clean homes in Adelaide. Email sales@greencleaners.com.au to have your home cleaned by the professionals at Green Cleaners.